Streamlined patient travel and lodging management for stress-free program delivery

Objective

To manage travel, lodging, urgent requests, and developing needs for patients throughout the patient program to ensure continuous program delivery.

Challenges

  • Coordinating travel and lodging for patients with a variety of changing medical needs
  • Providing a reliable access point for patients so that health care providers (HCPs) and authorized treatment center (ATC) staff can deliver against their goals
  • Being accessible 24/7 to accommodate hospital staff schedules
  • Ensuring patient satisfaction for continuous participation in the program

Solution

Journeywell worked closely with the ATC to create a comprehensive travel management program that included:

  • As many changes as required depending on patient needs
  • Special assistance for caregivers experiencing caregiver fatigue
  • Continuous support for travel changes and emergencies

Results

Travel Efficiency:

Reduced request turnaround time to less than 24 hours for regular requests and as quickly as 1 hour for urgent requests

Operational Efficiency:

Streamlined travel processes for patients, reducing challenges and complaints from all stakeholders by 100%

ATC Satisfaction:

Achieved a 100% satisfaction rate, improving the overall experience for ATCs, patients, and managing pharmaceutical company

Conclusion

By prioritizing dedicated, compassionate, and comprehensive support, Journeywell enhanced the ATC’s ability to provide timely and efficient care, ensuring both patients and HCPs experienced effective and hassle-free patient programming.

Let’s work together to give your patients the best

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