Let's Connect

Submit an inquiry through the form below and we'll respond within 48 hours with more information or to set up your consultation.

Journeywell's Founder, Ysabelle Allard

Ysabelle Allard
Founder and Chief Travel Advisor

844.222.8672 (Toll-Free)
info@journeywell-travel.com

Journeywell is committed to providing you, your patients, and your program stakeholders with white-glove service

Learn More About Us

FAQs

What types of services do you offer?

We provide comprehensive travel management services for pharmaceutical and health insurance companies. This includes booking patient transportation, arranging patient- and caregiver-specific accommodations, coordinating special travel needs, and managing patient reimbursement. We offer dedicated and compassionate support in French and English to your program participants seven days a week, 24 hours a day.

How do you ensure patient privacy and compliance with healthcare and industry regulations?

We adhere strictly to all relevant healthcare privacy laws, including HIPAA and PIPEDA, to protect patient information. Our processes are designed to maintain confidentiality and comply with pharmaceutical and healthcare industry standards, ensuring that all of your patient data is handled securely and ethically.

Can you accommodate patients with specific medical needs during travel?

Absolutely. We work closely with pharmaceutical and health insurance companies, ATCs, and their patients to coordinate patient travel that meets a variety of medical and personal needs. From arranging for wheelchair accessibility to special assistance during travel, we ensure your patients feel safe and supported at all times.

What support do you offer to patients during their travel?

We provide 24/7 support to assist patients throughout their journey. Whether it's addressing a scheduling issue or meeting a developing accessibility need, our team is always available to offer personalized support to your patients, freeing up ATCs and healthcare providers to do their jobs best.

Journey with us. Journey well.