Customized and compassionate travel and lodging support for patient satisfaction

Objective

To deliver customized support to a patient requiring travel to an out-of-province authorized treatment center (ATC) for patient programming.

Challenges

  • Managing travel and lodging for a patient with specific medical needs
  • Coordinating with the patient, their caregiver, and the ATC medical staff
  • Delivering a seamless travel experience while ensuring personal needs were met to the highest standard and within program guidelines and budget

Solution

Journeywell provided a personalized travel plan that included:

  • Deep understanding of what the patient program covered and individual patient needs
  • Booking accessible transportation and accommodations from the minute they left their home to the minute they returned
  • Offering 24/7 compassionate support for any travel adjustments or emergencies

Results

Travel Efficiency:

Reduced travel confirmation detail turnaround time to less than 24 hours

Patient Comfort:

Ensured a stress-free experience, with 98% satisfaction reported by the patient and caregiver

Seamless Coordination:

Successfully managed all aspects of travel, allowing the patient to focus on their treatment and the caregiver to focus on patient support

Conclusion

Journeywell’s comprehensive needs assessment, dedicated support, and attention to detail ensured the patient received necessary care without travel-related stress, highlighting our commitment to patient-focused travel solutions.

Let’s work together to give your patients the best

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