Strategic patient travel solutions for seamless patient programs

Objective

To support a major pharmaceutical company in delivering high quality patient programs by providing strategic travel and lodging solutions for their patients.

Challenges

  • Managing 300 cancer patients over a 12-month period across 14 cities in Canada
  • Navigating last-minute changes and cancellations
  • Ensuring compliance with program guidelines
  • Balancing cost-efficiency with patient satisfaction

Solution

Journeywell implemented a comprehensive patient travel management solution that included:

  • A dedicated travel advisor for 24/7 support in French and English, 365 days a year
  • Custom travel & lodging confirmation tailored to patient needs including travel details and destination insights i.e. nearest grocery store, pharmacy, coffee shop, etc.
  • Real-time tracking of travel itineraries, lodging, accessibility needs, and expenses
  • Negotiated rates with airlines and hotels to maximize cost savings
  • Leveraging community partnerships with charities such as Staywell and PMH Cancer Lodge to supply needs-specific and cost-effective accommodations

Results

Cost Savings:

Secured significant cost reductions in patient lodging across major Canadian cities, e.g. Vancouver: 38.2% Toronto: 47%, Halifax: 55.8%

Efficiency Gains:

Decreased turnaround time to provide comprehensive travel & lodging confirmation to patients in less than 24 hours in regular situations and as quickly as 1 hour in urgent cases

Increased Compliance:

Improved policy adherence to 100%

Conclusion

Through Journeywell’s travel management expertise, our client successfully streamlined their patient travel logistics, resulting in significant cost savings, process efficiency, and compliance improvement. This case study highlights how strategic and comprehensive patient travel solutions can enhance both operational efficiency and stakeholder experiences.

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